Community Services Case Management (CSCM)

The Community Services Case Management (CSCM) staff works to serve the Bexar County community and contiguous counties with families who care for children and young adults ages 3-21 years with special health care needs and disabling conditions that Medicaid does not currently cover. The staff also works hard to serve individuals of any age with Cystic Fibrosis. CSCM case managers help families navigate the network of service providers and act as advocates to serve in the child’s best interest. The case management process is comprehensive because it involves everyone who plays a role in the child’s life: parents, guardians, family members, physicians, clinics, school personnel, childcare providers, and social service agencies. 

Case managers work with families to identify needs, create a personalized plan, and connect with resources. Most families served by CSCM qualify as low-income; however, The Arc’s case management services are provided free of charge to children with disabilities and their families regardless of income.